Course Description:

This 18-module, self-paced course equips frontline supporters with the Person-Centered Thinking skills they need to deliver respectful, dignified care to older adults — honoring who each person is while supporting their health and well-being.

Drawing on a comprehensive suite of PCT skills, this training guides learners through the full arc of person-centered support: from building trust through deep listening and discovery, to uncovering Rituals and Routines, Relationship Mapping, decoding behavior as communication, and creating living Person-Centered Descriptions that reflect each person’s unique voice. Through engaging videos, interactive activities, and real-world scenarios, supporters gain practical skills they can apply immediately to protect what matters most to the people they support and adapt with care as needs change.

Best for: Care Staff, Residential Managers, Home Care Aides, Case Managers, and anyone supporting older adults in home, community-based, or long-term care settings.