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JOIN OUR TEAM!
We’re looking for talented team members interested in providing person-centered services and tools to agencies and individuals supporting people with intellectual and developmental disabilities.
If you want a career alongside some of the friendliest and most dedicated people in the field who believe in the company’s purpose and are committed to being the go-to resource for tools and training in person-centered support, then you’ve come to the right place.
Find a job position below that fits and click apply! We look forward to hearing from you.
Available Positions
IntellectAbility, Inc. is an equal opportunity employer and a Drug Free Workplace. An applicant assessment, background check and drug testing will be part of your hiring procedure. Nothing in these job descriptions restricts management’s right to assign or reassign duties and responsibilities to these jobs at any time.
IntellectAbility is seeking a detail-oriented person to manage and support the logistical needs of our Client Services department updated.
This position is vital to ensure the smooth transition from sales to service by being the first person the client connects with about the purchase. The position monitors the use of the purchased products or services and keeps the Director of Client Services.
This position reports directly to the Director of Client Services. The key performance indicator for this role is: Number of Completed Trainings.
There is an opportunity for advancement in this role, for the right employee.
The Service Support Manager’s responsibilities include, but are not limited to:
- Initiate, schedule, and participate in all client kick-off calls, both internally and externally for all IntellectAbility products and services passing through the service division.
- Complete key actions and tracking of the initial rollout of services purchased by the client.
- Prioritize, classify and appropriately direct any service support requests.
- Coordinate with other managers on issues related to delivering purchased services to the client.
- Collaborate with the Director of Client Experience on client’s status and provide relevant information as requested.
- Be the point of contact for all training and registration needs within your division.
- Manage and direct all training registrations for our brands: the Health Risk Screening Tool, and Academy eLearn courses.
- Monitor, track, and document the utilization of all our eLearn courses purchased by the clients and respond accordingly in coordination with the Dir of Client Services.
- Manage the training calendar and schedule, training registrations, and all pre-training activities to ensure participants’ success in the course they attend.
- Forecast and recognize training gaps and offer recommendations to fill gaps.
- Manage and coordinate all training and travel and logistics for staff attending conferences and hosted live, onsite trainings.
- Be fiscally responsible when making decisions.
- Construct training promotion and announcements for services and products
- Coordinate special events in collaboration with other divisions
- Communicate with your managing director when any actual or potential issues are identified with clients or staff.
The minimum education and experience requirements for this position are:
- Organizational Skills:
- Ability to follow established proven processes without alteration.
- Ability to easily multitask many time-sensitive tasks and deadlines, concurrently.
- Proficiency in creating and maintaining schedules and calendars.
- Extreme attention to detail to ensure all bookings and schedules are accurate and ability to forecast future needs.
- Data management proficiency.
- Computer proficiency esp. in MS Office (Word, Excel, PP) and able to learn new software programs easily.
- Time Management:
- Strong time management skills to prioritize tasks effectively.
- Ability to handle high-volume workloads without compromising quality.
- Communication Skills:
- Excellent verbal and written communication skills.
- Ability to liaise with vendors, trainers, participants, and other stakeholders effectively for a positive experience.
- Problem-Solving Skills:
- Ability to quickly address and resolve any scheduling conflicts or travel issues; ability to adapt to changes and unexpected events in travel and scheduling.
- Resourcefulness in finding alternative solutions when needed.
- Attention to Detail:
- Ensuring all logistical details are accounted for, including travel itineraries, accommodations, venue arrangements, registrations, and materials without errors.
Other skills that will contribute to your success at IntellectAbility:
- Ability to lead and manage others on a team (assuming growth of the department requires team expansion)
- Knowledge of project management software (e.g., Trello, Asana) can be beneficial.
- Ability to manage a given budget.
- Negotiation skills to secure the best rates and deals.
Compensation: Annual Salary: $24 per hour
Employment status: Non-Exempt Employee (eligible for overtime)
Benefits: These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- Paid holidays
- PTO (increases with length of employment)
- Profit Sharing
- PTO (increases with length of employment)
- Profit Sharing
I.T. Support Manager
- Full Time
- Clearwater Office
The IT Support Manager will lead and oversee the IT support team, ensuring efficient operation of the IT help desk and providing high-quality technical support to end-users across the organization. This role is responsible for managing the daily operations of the IT support team, developing and implementing support procedures, and ensuring that IT support services meet the needs of the organization. The ideal candidate will have strong leadership skills, a deep understanding of IT support processes, and a commitment to delivering exceptional customer service.
Your responsibilities will include, but are not limited to:
Team Leadership: Lead, mentor, and manage a team of IT support specialists, providing guidance, training, and performance evaluations to ensure a high level of service delivery.
Incident Management: Oversee the ticketing system (Zoho Desk), ensuring incidents and service requests are handled efficiently and within agreed SLAs. Monitor, track, and prioritize incoming requests to provide timely resolutions.
Technical Support: Serve as an escalation point for complex issues, providing advanced troubleshooting and resolution of hardware, software, and client-specific issues.
Process Improvement: Develop, implement, and maintain IT support policies, procedures, and best practices. Continuously evaluate support operations and identify opportunities for process improvement.
Customer Service: Ensure high customer satisfaction by promoting a customer-first culture within the support team. Handle customer feedback, complaints, and escalations professionally.
Reporting: Generate regular reports on support metrics, including response times, resolution times, and customer satisfaction. Use data-driven insights to improve service delivery.
Vendor Management: Manage relationships with external vendors and service providers to ensure quality service delivery and cost-effectiveness.
Training and Development: Identify training needs for the support team and organize training sessions to enhance the team’s skills and knowledge.
General Manager Duties (all IA managers)
Review and respond to time off requests.
Review and respond to employee requisitions.
Monitor work schedules of your team members.
Review Daily Reports of your team members.
Perform manager onboarding steps for new employees.
Conduct timely employee reviews and make recommendations that forward the growth of your team members.
Conduct team meetings as needed to reinforce goals and objectives and set clear expectations about policies and procedures.
Understand basic HR rules applicable to you as a manager (e.g., harassment, exempt vs. non-exempt, security, incident reports, etc)
In coordination with HR, suggest and monitor corrective actions needed on your juniors such as Action Plans and Personal Improvement Plans.
In conjunction with HR participate in any terminations of your team members.
Conduct second interviews for new hires to the sales team.
Make recommendations to management for improvements to the staff, processes or materials needed to improve the area under your control.
Gather and submit monthly statistics to senior before noon of the new month.
Maintain an ethical and positive working environment free of “office politics” to promote high retention rates.
The minimum education and experience requirements for this position are:
Experience: Minimum of 2 years working in a supervisory role.
Technical Skills: Proficient in Windows, macOS, and other operating systems; familiarity with hardware and software troubleshooting; experience with IT Service management (ITSM) tools e.g., Zoho Desk, Jira, etc.
Soft Skills: Excellent leadership, communication, and interpersonal skills; strong problem-solving abilities; a customer-focused mindset.
Other Requirements: Ability to work under pressure, manage multiple tasks simultaneously, and adapt to changing priorities.
Other skills that will contribute to your success at IntellectAbility:
Detail oriented with ability to meet deadlines
High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule.
Motivated to build customer loyalty
Upbeat, friendly attitude, patient, non-critical with clients
Problem-solver
Salary: $55,000-$65,000
Employment status: Exempt Employee (not eligible for overtime)Benefits:
401K (with matching)
Health insurance plans
Free Dental and Vision insurance plans
8 paid holidays
PTO (increases with longevity)
Profit Sharing
Person-Centered Services Manager
- Full Time
- Remote position open to USA only
IntellectAbility is seeking a Person-Centered Thinking Manager. This position requires the applicant to be a Person-Centered Thinking Trainer currently credentialed by the Learning Community for Person-Centered Practices (TLCPCP). The ideal candidate will have at least two years of experience in training TLCPCP’s approved curriculum and be proficient with technology as the training is delivered virtually via Zoom. The content trainer should be comfortable with Zoom and with virtual training generally.
This position also requires strong and proven managerial skills. This position will manage both IntellectAbility PCS staff, and contractors, as well as oversee IntellectAbility PCS clients to ensure proper and effective use of our person-centered services as well as oversee PCS support.
Your responsibilities will include, but are not limited to:
General Manager Duties (all IA managers)
- Review and respond to time off requests.
- Monitor the work schedules of your juniors.
- Review Daily Reports of juniors.
- Participate in the “needs and wants” step of Non-E.
- Review payroll before submission.
- Conduct timely employee reviews and make recommendations.
- Conduct team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Review and respond to staff requisition requests.
- Understand basic HR rules applicable to you as a manager (e.g., harassment, exempt vs. non-exempt, incident reports)
- Make fiscally responsible decisions.
PCS Manager-Specific Duties:
- Effectively Manage PCS staff, both employees and contractors
- Oversee client usage of all applicable IntellectAbility PCS products and services.
- Lead all PCS-related kick-off calls with new clients
- Participate in all PCS client meetings with other relevant staff
- Keep all Client Management Plans relevant and up-to-date
- Oversee and respond to PCS support tickets
- Monitor the client’s accurate use of electronic Person-Centered Descriptions among clients
- Create response plans as needed to address client issues or problems
- Work collaboratively with the IntellectAbility PCS Mentor on assigned tasks
- Review client training surveys and report feedback with suggested action steps
- Serve as a Person-Centered subject matter expert as needed
- Sit in, observe, and provide feedback to all credentialed IntellectAbility trainers, both contract and employees
- Conduct meetings with clients as needed
- Ensure that all services are delivered as contracted and within agreed-upon timeframes
PCS Trainer-Specific Duties:
- Be well-versed in the software programs used to facilitate all PCS services.
- Be a backup trainer, as needed, if assigned staff are unavailable to deliver training.
- Review all attendee pre-training activities within 72 hours of the live training date.
- Conduct the various PCS trainings professionally and upbeat using only the approved TLCPCP content and curriculum.
- Support all trainees in completing their electronic Person-Centered and One-page descriptions before certification.
The minimum education and experience requirements for this position are:
- Credentialed by the Learning Community for Person-Centered Practices
- 2+ years training PCT skills
- Proven management skills
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Ability to travel
- Can quickly grasp the use of unfamiliar apps and other software
- Excellent verbal and written communication skills as many clients are state government executives
- g., good grammar, good spelling, good written manners
- Experience with Zoom and/or Microsoft Teams a plus
- Trained as a Person-Centered Coach or have Person-Centered Coaching experience is a plus
- Experience in the human services field, particularly IDD is a plus
Personal attributes that will contribute to your success at IntellectAbility:
- Fast-paced and organized
- Good control of time-sensitive tasks
- Adept with computers and technology
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker
- Upbeat, friendly attitude
- Problem Solver!
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Salary: $60,000-63,000
Status: Salaried (Exempt, not eligible for overtime)
Benefits: These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
- Profit Sharing
Client Services Administrator
- Full Time, Monday to Friday (40 hours)
- Remote position open to USA only
We are seeking a detail-oriented person in the service division who is committed to ensuring client success. This position is vital to ensuring the smooth transition from sales to attending the purchased service. Additionally, this position requires the person to be cross-trained to provide technical support to our trainers and participants engaged in a variety of Person-Centered Services offered by IntellectAbility. Doing so requires the person to be comfortable using platform services such as Zoom. This person must be highly organized and detail-oriented.
Your responsibilities will include, but are not limited to:
Logistics:
- Work collaboratively with the Person-Centered Services Manager to coordinate and schedule training(s) both onsite and via a digital platform.
- Be intimately knowledgeable about each client’s uniqueness and needs related to training their staff, the required documentation, and pre/post-training requirements.
- Ensure the appropriate supply of training materials are on hand and shipped to training locations on time for any live training occurrences.
- Coordinate with the Person-Centered Services Manager to meet all ongoing training needs and contractual obligations.
- Maintain the training availability calendar that is used to provide actual and potential clients with possible dates for training.
Client-Specific Duties:
- Communicate all registration, pre-training, and participation requirements accurately to ensure that anticipated participants in any PCS training are successful.
- Keep in close contact with each client’s point of contact for ongoing training needs.
- Transmit accurate, consistent client data regarding PCS participation.
- Work with the PCS Manager to forecast training availability based on trainer and staff availability.
- Attend all PCS-related kickoff calls and coordinate scheduling of training and training expectations.
Miscellaneous:
- As needed and directed by the PCS Manager, attend virtual trainings and perform the duties of the Person-Centered Support Representative in a professional and upbeat manner.
- Maintain all client training records, ensuring they are easily accessible for any auditing requests.
- Triage any requests for assistance that come into the PCS Support line.
The minimum education and experience requirements for this position are:
- Proficiency with Zoom
- Fast and accurate typing skills
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Ability to travel (on rare occasions)
- Can quickly grasp the use of unfamiliar apps and other software
- Excellent verbal and written communication skills as many clients are state government executives
- i.e. good grammar, good spelling, good written manners
Other skills and attributes that will contribute to your success at IntellectAbility:
- Experience with Zoom and Microsoft Teams a plus
- Prior experience in Human Services or IDD a plus, but not required
- Fast-paced and organized
- Good control of time-sensitive tasks
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker!
- Upbeat, friendly attitude
- Problem Solver
Wages: $21 per hour
Employee status: Hourly, non-exempt employee (eligible for overtime)
Benefits: These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- Paid holidays
- PTO (increases with length of employment)
- Profit Sharing
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
- Profit Sharing
Learning & Development Project Manager
- Full Time
- Remote position open to USA only
IntellectAbility is looking for a project manager for the Instructional Design division who will be responsible for ensuring the company’s eLearning content is developed and deployed successfully. This role oversees the intake, development, and delivery process throughout the curriculum creation and deployment life-cycle. As part of that process, this individual will create, implement, and maintain necessary workflows and procedures that expedite all phases of project intake, development, and delivery. This role will develop and execute communication strategies both internally and with clients to collect necessary information, provide project updates, and report on status of deliverables.
This role reports to the Director of Instructional Design and interacts extensively with both external and internal subject matter experts, instructional designers, multimedia specialists, IT developers, and leadership across multiple departments.
This individual will support the Director and the instructional design team to ensure that the learning outcomes in the developed courses satisfy the initial requirements as outlined by the clients in the SOW. This role will also monitor and assess the effectiveness of deployed courses through feedback, metrics, and performance evaluations, making recommendations as necessary.
- Create, implement, and maintain workflow processes for the division and oversee their effectiveness
- Manage intake and delivery for all eLearning course development
- Collaborate with stakeholders during early project phases to determine desired learning outcomes, establish and oversee a cycle of review and feedback during course development
- Outline and manage project timelines, providing status reports throughout the intake, development, and deployment life-cycle
- Serve as project liaison between the instructional designers and stakeholders
- Test and evaluate eLearning content to ensure the course mechanics function correctly within the LMS test environment prior to deployment; provide any necessary feedback to the design team
- Review the content throughout the development phases to ensure the learning outcomes satisfy the requirements as originally outlined in the SOW
- Create and maintain reporting for leadership that show instructional designer resource capacity & utilization
- Analyze and evaluate the overall learning effectiveness of courses (post-deployment) and provide ROI analysis for internal leadership
- Conduct client meetings and generate weekly project updates.
- Make effective decisions when presented with multiple options for how to progress with a project
The minimum education and experience requirements for this position are:
- A track record of project management with ability to meet targets and objectives
- Ability to manage multiple projects, and prioritize assignments based on timelines
- Strong presentation and facilitation skills
- Proactive approach in resolving problems and issues
- Strong interpersonal skills and ability to build collaborative relationships
- Excellent writing, editing, and communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Resourceful, creative, and organized, with a strong ability to prioritize
- Organized with high attention to detail
- Experience with adult learning theory and instructional design best practices
- Experience creating and optimizing workflow processes to increase performance and efficiency
- Experience in I/DD field not required but is a bonus
Other Required Qualifications to Apply:
- Detail oriented with ability to meet deadlines
- High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule.
- Upbeat, friendly attitude, patient, non-critical with clients
- Problem-solver
Salary: $72,000 – $77,000
Status: Employee (Exempt, not eligible for overtime)
Benefits: These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Profit sharing
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with longevity)
Senior Instructional Designer
- Full Time
- Remote position open to USA only
IntellectAbility is seeking a skilled Senior Instructional Designer to create engaging learning experiences which transfer knowledge, skills, and competencies in an effective and captivating manner. This role requires the candidate to have a high level of experience in instructional design theories, content analysis, curriculum development, and familiarity with eLearning tools.
As a Senior Instructional Designer, you will be responsible for incorporating instructional design principles and technologies when developing instructional materials. Your expertise in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality learning experiences.
In this role, you will oversee design workflows, evaluate course design, and apply best practices related to creating, implementing, and evaluating learning experiences. The Senior Instructional Designer also ensures the team successfully delivers products by their deadlines, provides status reporting, maintains instructional design records, and communicates with stakeholders to promote collaboration and accountability.
This role reports to the Director of Instructional Design and interacts extensively with clients, subject matter experts, other instructional designers, multimedia specialists, IT developers, and leadership across multiple departments.
This individual will support the Director and the instructional design team to ensure that the learning outcomes in the developed courses satisfy the initial requirements as outlined by the client during the intake process. This role will also monitor and assess the effectiveness of deployed courses through feedback, metrics, and performance evaluations.
- Develop and edit online learning content.
- Review existing and newly created content and ensure it adheres to department standards, branding guidelines, and industry best practices.
- Partner with the team’s project manager to organize and lead client meetings, guide project discussions, and provide project updates and status reports.
- Recommend effective learning solutions with stakeholders and ensure alignment on learning outcomes, timelines, and key deliverables.
- Maintain currency in the field of online learning, including recent technology and industry trends.
- Consult with the divisional Director to recommend, revise, and create new content development strategies that improve the learning experience.
- Provide guidance to instructional designers within the team on the design, development, evaluation, and revision of the courses they develop, including providing input on course modality, high-impact learning practices, Universal Design for Learning (UDL) and accessibility issues, and effective assessment strategies.
- Make effective decisions when presented with multiple options for how to progress with a project.
The minimum education and experience requirements for this position are:
- 5+ years creating training material especially using eLearning as a primary delivery method.
- Bachelor’s degree in instructional design or equivalent experience. Master’s degree in instructional design preferred.
- Expertise and competencies in the areas of instructional design, the practice of educational development, and adult learning theory are required.
- Excellent writing, editing, and communication skills.
- Graphic design and multimedia development skills required.
- Strong knowledge of assessment and evaluation methods.
- Proficiency in project management and balancing multiple, high-priority projects at a time.
- Must have strong collaboration, problem-solving, and time management skills.
- Experience in I/DD field is not required but is a bonus.
Other skills that will contribute to your success at IntellectAbility:
- Detail oriented with ability to meet deadlines
- High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule
- Upbeat, friendly attitude, patient, non-critical with clients
- Problem-solver
Salary: $78,000 – $88,000
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Profit sharing
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with longevity)
Multimedia Specialist
- Full Time
- Remote position open to USA only
IntellectAbility is seeking a skilled Multimedia Specialist who will play a crucial role in supporting the Instructional Design team by creating high-quality multimedia content that enhances the learning experience. This includes the development of graphics, animations, videos, interactive elements, and other digital assets for a variety of instructional materials. The ideal candidate will have a strong background in multimedia production, a keen eye for design, and a passion for helping others learn.
This individual will report directly to the divisional Director and will support the instructional design team to ensure that the learning outcomes in the developed courses satisfy the initial requirements as outlined by the client during the intake process. This role will also monitor and assess the effectiveness of deployed courses through feedback, metrics, and performance evaluations
- Collaborate with instructional designers to develop multimedia content that aligns with learning objectives and enhances instructional materials.
- Create engaging graphics, animations, and videos using software such as Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) and other relevant tools.
- Develop interactive elements such as simulations, infographics, and quizzes to support online and blended learning environments.
- Edit and optimize audio and video content for clarity, quality, and engagement.
- Ensure all multimedia content adheres to company branding and design standards.
- Manage multiple projects simultaneously, meeting deadlines and maintaining high-quality standards.
- Stay current with industry trends and emerging technologies to continuously improve the multimedia production process.
- Assist with the integration of multimedia content into Learning Management Systems (LMS) and other delivery platforms.
- Provide technical support and troubleshooting for multimedia-related issues.
- Lead creative discussions and develop concepts from ideation (storyboarding) to the execution and delivery of the final product (asset)
- Exercise judgment and tact and be able to effectively collaborate with all levels both within the organization and with external clients
- Review new and existing curriculum, identify ways to enhance the content using multimedia; create and implement assets to optimize overall course effectiveness.
- Provide guidance to instructional designers on how to incorporate media within their courses to enhance and augment the learning experience.
- Coach and upskill instructional designers to become more proficient in creating and using design elements, like graphics, videos, and animations, for the courses they develop.
- Make effective decisions when presented with multiple options for how to progress with a project.
The minimum education and experience requirements for this position are:
- Bachelor’s degree in Multimedia Design, Graphic Design, Digital Media, or a related field (sufficient professional experience will be considered in lieu of a bachelor’s degree).
- Minimum of 4 years of experience in multimedia production, preferably in an educational or instructional design context.
- Expertise in creating and manipulating a wide range of digital media elements, including audio, video, images, animations, and interactive components.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) and other relevant multimedia production tools.
- Strong portfolio showcasing a range of multimedia projects, including graphics, animations, and videos.
- Excellent visual design skills with a keen eye for detail and aesthetics.
- Experience with interactive content development tools such as Articulate Storyline, Captivate, or similar is a plus.
- Strong project management skills and the ability to work independently and as part of a team on multiple, high-priority tasks at any given time.
- Must have strong communication, problem-solving, and time management skills.
- Familiarity with adult learning theory and instructional design best practices is preferred.
- Experience in I/DD field is not required but is a bonus.
Other skills that will contribute to your success at IntellectAbility:
- Detail oriented with ability to meet deadlines
- High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule.
- Upbeat, friendly attitude, patient, non-critical with clients
- Problem-solver
Salary: $74,000 – $84,000
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Profit sharing
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with longevity)
Nurse – Health Risk Screening Tool (HRST) Rater
- Full Time
- Remote Contractor
We seek a detail-oriented person in the service division committed to ensuring each client’s timelines and guidelines are followed and met for their HRST Screening process. The person in this position will fill the role of the HRST Rater and be knowledgeable in the client’s and IntellectAbility’s standards. This person will be responsible for logistics related to the HRST screening process, including outreach to the provider to schedule a meeting time to complete the screen, completion of the HRST screening and any other client-specific forms, and provide the necessary guidance to the provider agency so they can accurately capture the data required to complete the screening process.
The primary duty of the HRST Rater is to complete screenings on select persons served as directed. The Rater will be responsible for outreach to the Provider agency to schedule a time with the staff member who knows the person best to complete the screening process.
Your responsibilities will include, but are not limited to:
Logistics:
- Secure and schedule meetings with the provider agency and staff member(s) who know the person to be screened and are best suited to answer questions related to the HRST screening process.
Client Specific Duties:
- Complete all assigned training related to the client’s HRST screening process (if applicable).
- Ensure the provider has the data gathering tools required to ensure a seamless, remote HRST screening.
- Complete accurate HRST screenings as trained by IntellectAbility on select Persons Served per the client’s HRST screening guidelines.
- Respond within the client’s prescribed HRST screening guidelines to the Clinical Reviewer as necessary.
- Report to IntellectAbility and the client any deviances from the client’s HRST screening process.
Miscellaneous:
- Support Provider agencies that collect the data to complete the HRST screening process.
- Complete 1-3 HRST screenings daily.
- Complete all ongoing IntellectAbility and client-specific training as needed to remain up-to-date.
- Maintain an Active, unencumbered Registered Nurse license.
- Other related duties as assigned by the manager.
The minimum education and experience requirements for this position are:
- A Registered Nurse with an Active, unencumbered license.
- The nurse must be licensed in a State that recognizes the Enhanced Nurse Licensure Compact (eNLC)
- The following States/areas do not recognize the eNLC: Alaska, American Samoa, California, Connecticut, Hawaii, Mariana Islands, Nevada, Oregon, and Washington D.C.
- Computer proficiency esp. in MS Office (Outlook, Word, Excel, PP)
- Can quickly grasp the use of unfamiliar apps and other software.
- Excellent verbal and written communication skills, as many clients are state government executives
- i.e. good grammar, good spelling, good written manners
Other Required Qualifications to Apply:
- Currently trained Health Risk Screening Tool Rater. (Has successfully completed, at a minimum, IntellectAbility’s Online Rater Training course.)
- Applicants must complete a minimum of two case studies to demonstrate screening accuracy and proficiency.
- Experience with GoToWebinar and/or Microsoft Teams a plus
- Fast-paced and organized
- Good control of time-sensitive tasks
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker!
- Upbeat, friendly attitude
- Problem Solver
Wages: $40.00 per hour
Status: Non-Employee, Independent Contractor (1099)
Non-Nurse – Health Risk Screening Tool (HRST) Rater
- Full Time
- Remote Contractor
We seek a detail-oriented person in the service division committed to ensuring each client’s timelines and guidelines are followed and met for their HRST Screening process. The person in this position will fill the role of the HRST Rater and be knowledgeable in the client’s and IntellectAbility’s standards. This person will be responsible for logistics related to the HRST screening process, including outreach to the provider to schedule a meeting time to complete the screen, completion of the HRST screening and any other client-specific forms, and provide the necessary guidance to the provider agency so they can accurately capture the data required to complete the screening process.
The primary duty of the HRST Rater is to complete screenings on select persons served as directed. The Rater will be responsible for outreach to the Provider agency to schedule a time with the staff member who knows the person best to complete the screening process.
Your responsibilities will include, but are not limited to:
Logistics:
- Secure and schedule meetings with the provider agency and staff member(s) who know the person to be screened and are best suited to answer questions related to the HRST screening process.
Client Specific Duties:
- Complete all assigned training related to the client’s HRST screening process (if applicable).
- Ensure the provider has the data gathering tools required to ensure a seamless, remote HRST screening.
- Complete accurate HRST screenings as trained by IntellectAbility on select Persons Served per the client’s HRST screening guidelines.
- Respond within the client’s prescribed HRST screening guidelines to the Clinical Reviewer as necessary.
- Report to IntellectAbility and the client any deviances from the client’s HRST screening process.
Miscellaneous:
- Support Provider agencies that collect the data to complete the HRST screening process.
- Complete 1-3 HRST screenings daily.
- Complete all ongoing IntellectAbility and client-specific training as needed to remain up-to-date.
- Other related duties as assigned by the manager.
The minimum education and experience requirements for this position are:
- Computer proficiency esp. in MS Office (Outlook, Word, Excel, PP)
- Can quickly grasp the use of unfamiliar apps and other software.
- · Excellent verbal and written communication skills, as many clients are state government executives
- i.e. good grammar, good spelling, good written manners
Other Required Qualifications to Apply:
- Currently trained Health Risk Screening Tool Rater. (Has successfully completed, at a minimum, IntellectAbility’s Online Rater Training course.)
- Applicants must complete a minimum of two case studies to demonstrate screening accuracy and proficiency.
- Experience with GoToWebinar and/or Microsoft Teams a plus
- Fast-paced and organized
- Good control of time-sensitive tasks
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker!
- Upbeat, friendly attitude
- Problem Solver
Wages: $30.00 per hour
Status: Non-Employee, Independent Contractor (1099)
Director of Instructional Design
- Full Time
- In-office preferred, Remote okay
- Remote position open to USA only
As the Director of Instructional Design, you will play a crucial role in establishing and leading our instructional design division. You will be responsible for building and managing a dynamic team of instructional designers who will collaborate on multiple projects to develop high-quality eLearning content. This role involves overseeing the end-to-end process, from responding to Requests for Proposals (RFPs) to managing project completion. This role reports directly to the Chief Operations Officer.
Team Leadership and Management:
- Provide guidance, support, and mentorship to instructional designers.
- Develop policies and processes for learning strategies to meet IA and IA’s clients’ strategic goals and improve the quality of eLearning courses by establishing measurable outcomes
- Provide design, development, technology integration, and planning for curriculum, assessment, and instructional implementation in consultation with leadership, stakeholders, instructional staff, and subject matter experts.
- Propose to leadership on the recruitment and selection of qualified ID staff and contractors (editors, eLearn designers, content experts, and other support personnel) to complete scheduled content development projects
Training Technology Proficiency:
- Manage instructional designers working with design tools such as Adobe Captivate and/or Articulate.
- Remain aware of all emerging instructional technologies and make recommendations about system adoptions.
- Remain current with system and national developments in online education, and choose products and resources appropriate for Company’s online learning development
- Refine IA’s curriculum development principles and standards and processes, and demonstrate a high level of professionalism, innovation, collaboration, and institutional commitment while doing so
Project Management:
- Respond to Requests for Proposals (RFPs) and work on proposals to secure new projects.
- Oversee the entire lifecycle of assigned eLearning projects from inception to completion.
- Ensure projects are delivered on time, within scope, and meet quality standards.
Collaboration and Coordination:
- Coordinate with internal and external stakeholders to gather project requirements.
- Oversee Subject Matter Expert (SME) collaboration while Instructional Designers gather information and develop training content.
- Facilitate effective communication within the instructional design team and with project stakeholders.
Instructional Design Expertise:
- Oversee the development of eLearning project plans based on internal or external requirements.
- Organize instructional design processes for efficiency and effectiveness.
- Implement best practices of instructional design to ensure high-quality and engaging learning experiences.
Content Development:
- Review developed content scripts and storylines to ensure they meet project specifications.
- Oversee the design of tests, assessments, knowledge checks, and quizzes that evaluate learner understanding.
- Ensure consistency and alignment with instructional goals and objectives.
Quality Assurance:
- Oversee peer reviews of instructional design work to ensure accuracy, quality, and adherence to standards.
- Provide constructive feedback to enhance the skills and performance of the instructional design team.
- Review curriculum and content for quality and alignment with client specifications and any applicable federal, state, or institutional standards during quality review cycles and before release, and provide reports as needed for accreditation purposes
- Periodic review of existing courseware to keep up to current standards
The minimum education and experience requirements for this position are:
- Bachelor’s or master’s degree in Instructional Design, Education, or a related field or equivalent experience.
- 5+ years’ experience in the instructional design field
- Proven experience in managing an instructional design team and project management.
- Familiarity with standard instructional design tools such as Adobe Captivate and/or Articulate.
- Proven knowledge in compliance standards like ADA and 508.
- Strong understanding of instructional design best practices and principles.
- Excellent communication, collaboration, and interpersonal skills.
- Ability to work under pressure, manage multiple projects simultaneously and meet tight deadlines.
- Prior experience in Human Services or IDD a plus, but not required
Salary: $85,000-$95,000 (determined based on qualifications and experience)
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
Instructional Designer
(Adobe Captivate)
- Full Time
- In-office preferred, Remote okay
- Remote position open to USA only
We are seeking an Instructional Designer to join our growing eLearn development team. As a member of the team, you will work with other Instructional Designers to develop eLearn for a multitude of purposes.
We create training content for use with our own products and tools as well as longer format content/curriculum for external clients needing to cover various Intellectual and Developmental Disabilities related topics.
Your responsibilities will include, but are not limited to:
- Developing eLearning project plans based on internal or external requirements
- Collaboration/Coordination with Subject Matter Experts to develop training content
- Developing content scripts and story lines based on project specifications
- Developing tests, assessments, knowledge checks, and quizzes that allow the learner to demonstrate an understanding of training topics
- Managing assigned eLearning projects from inception to completion
- Peer reviewing the work of other Instructional Designers on the team
The minimum education and experience requirements for this position are:
- Bachelor’s degree in a related field with at least 1-2 years of experience OR equivalent combination of training, education, and experience
- Must be proficient in Adobe Captivate and/or Articulate
Other Required Qualifications:
- eLearning project management experience
- Experience in designing course modules for student learning
- Strong written and verbal communication skills, including the ability to confidently dialogue with Subject Matter Experts
- Strong attention to grammar and punctuation
- Prior experience in Human Services or IDD a plus, but not required
Salary: $60,000+ (to be determined based on qualifications and experience)
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
Software Development Business Analyst
- Full Time (40 hours)
- Remote okay. Must be authorized to work in the USA.
IntellectAbility is seeking a skilled and motivated Software Development Business Analyst to join our development team. As a key liaison between business stakeholders and the development team, the Software Development Business Analyst will play a crucial role in gathering and analyzing requirements, designing technical solutions, and ensuring the successful implementation of those solutions.
The primary focus of the position will be analyzing and designing solutions for client-facing software development projects. The ideal candidate will have experience creating and working from user stories in an Agile software development environment and will be called upon to assist in moving the company’s current software development methodologies over from waterfall to Agile.
Candidate must also have a solid combination of technical expertise and business acumen, complemented by outstanding communication, problem-solving abilities, and critical thinking skills.
The Software Development Business Analyst’s responsibilities include, but are not limited to:
- Maintain an ethical and positive working environment free of “office politics” to promote high retention rates.
- Requirements Gathering: Collaborate with project stakeholders (client facing and internal) to understand and document detailed requirements for software projects. Conduct meetings and interviews to gather information.
- Change Management: Assess the impact of proposed changes on existing processes and systems. Communicate impact and risk evaluation to project stakeholders. Develop change management plans to support smooth transitions and user adoption.
- Process and Data Analysis: Analyze processes and systems, identify areas for improvement, and document clear and concise business requirements, user stories, and functional specifications.
- Solution Design: Work closely with stakeholders to understand their needs and recommend effective solutions. Work with the development team to design software solutions that meet identified business needs. Provide input on system architecture and user interfaces.
- Documentation: Create clear and comprehensive documentation, including business requirements documents, use cases, and process workflows to facilitate communication between business and technical teams.
- Collaboration: Ensure effective communication and understanding of requirements to drive successful project delivery.
- Testing Support: Collaborate with quality assurance teams to develop test plans and test cases based on documented requirements and outcomes. Participate in user acceptance testing (UAT) to ensure that solutions meet business requirements.
The minimum education and experience requirements for this position are:
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
- Proven experience as a Business Analyst in software development projects.
- Experience with project management tools and collaboration platforms (specific experience with JIRA a plus)
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Agile methodologies.
- Knowledge of software development life cycle (SDLC).
- Ability to adapt to changing priorities.
Other skills that will contribute to your success at IntellectAbility:
- Detail oriented with ability to meet deadlines
- High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule.
- Motivated to build customer loyalty
- Upbeat, friendly attitude, patient, non-critical with clients
- Problem-solver
Yearly Salary $70k – $77k (based on experience and qualifications)
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching up to 4%)
- Profit sharing
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with longevity)
Tier 1 Support Representative
- Full Time (40 hours)
- Clearwater FL (Hybrid 3 days in office)
We are expanding and currently taking applications for a Full-Time (40hrs/wk.) Tier 1 Tech Support Representative. As the Tier 1 Support Representative, you will be responsible for monitoring and responding promptly to requests received through the IT help desk portal, providing support, and resolving problems to the end user’s satisfaction. Striving to uphold and maintain our impressive client satisfaction rating.
Your responsibilities will include, but are not limited to:
- Become an expert in the use of our proprietary cloud-based software system
- Provide help desk support and resolve problems to the end user’s satisfaction
- Provide technical support to internal Helpdesk representatives
- Provide support via email, phone, or chat
- Monitor and respond promptly to requests received through the IT help desk portal
- Resolve tickets within established timeframes
- Always maintain the confidentiality of company-sensitive data
- Manager user accounts
- Assist in department projects
- Strive to uphold an impressive client satisfaction rating
- Maintain clear, concise, and consistent logs
- May develop training materials, such as exercises and visual displays
The minimum education and experience requirements for this position are:
- 1+ years of technical/customer support experience
- 1+ years of application support experience a plus
- Experience with Zoho Desk, a big plus
- Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
- Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Beginner/intermediateknowledge of network devices (routers, firewalls, switches)
- Excellentcommunication/customer relationship skills
- Excellent organizational skills
- Ability to solve problems quickly and completely
- Ability to plan and organize effectively
- Ability to communicate technical guidance and instruction to end users on the use of our software
- Strong written and verbal communication skills, including the ability to dialogue with executives with confidence when necessary
- Highly Motivated Self-Starter
Hourly: $18-$20
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
Receptionist/Office Assistant
- Full Time
- Clearwater, FL. In-office only.
We are seeking a Receptionist/Administrative Assistant for our small business office in Clearwater, Florida. As the first point of contact of the company, we are seeking a reliable, professional and service-minded member of the team. You will answer all incoming communications, greet visitors, ship out packages, take care of employee travel and oversee any tasks related to keeping a smooth, efficient, comfortable, and safe working environment for the enjoyment and benefit of all staff and visitors. The Administrative Assistant will also assist in the duties of the HR Director.
A bulk of the work will take place in front of a computer. There will be some driving as errands may dictate, and there may be some lifting related to organizing boxes or moving jugs of water.
Your responsibilities will include, but are not limited to:
- Reception Duties (answering calls, live chats, incoming/outgoing mail and packages)
- Receiving/Directing Visitors
- Prepping Conference room for meetings
- Maintaining stock of general supplies
- Send/Receive/Log Mail and Packages
- Write Monthly Inter-Office Newsletter
- Coordinate maintenance/upkeep of office space, equipment or machinery
- Ensure clean, organized and safe office spaces for employees and visitors
- Inter-Office Calendar Upkeep
- Create Power Points
- Book staff travel plans (flights, hotels, car rental)
- Run Errands for Executives
- Plan Office functions and parties as assigned by Manager
- Other related duties as assigned by manager
The minimum education and experience requirements for this position are:
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Must have professional verbal and written communication skills with a pleasant phone voice and manner
- Must be able to drive
- Creativity
Personal attributes that will contribute to your success at IntellectAbility:
- Fast paced and organized
- Adept with computers and technology
- Detail oriented with good follow-through
- High work ethic and standards
- Multi-tasker
- Can set and work toward goals
- Upbeat, friendly attitude
- Problem Solver!
Hourly: $18.00 – $20.00/hour
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
Sales Representative (with experience in Human Services)
- Full Time
- In Office - Clearwater, FL
- Remote (USA Only)
IntellectAbility is looking for someone to drive revenue from our person-centered services and educational eLearn courses related to the field of IDD.
The Sales Rep is responsible for a quarterly sales quota attainment, will be required to maintain a lead pipeline, and place outbound calls in support of sales and marketing programs while achieving monthly performance goals.
The salesperson will handle the entire sales cycle from qualifying leads to working them to a CLOSE!
- Prospect and qualify new leads through cold calling, business directories, and client
referrals - Maintain a daily outgoing call quota
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations or on company products
- Work with the customer to find them the specific product or service that suits their
needs and their budget - Track all sales activities in the company CRM system (Zoho) and keep current by
updating account information regularly - Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Meet and/or exceed quotas
- Coordinate with other team members and departments to optimize the sales effort
- Some travel to exhibit at conferences will be required
- Experience in Human Services field
- Inside Sales Experience: 2 years (preferred) with proven success
- Knowledge of computer operation and organizational software and very comfortable
with technology - Keep a record of customer contact information for future sales, referrals, and follow-up
using a CRM - Outgoing, a natural extrovert, can have a conversation with anyone
- Driven. Can get things done despite obstacles/barriers
- Persistent. Able to follow up and not let communication fall through the cracks
- Ethical and fun to be around
Base salary $40,000 + commission (draw on commission available during training period, as needed)
- No income ceiling
- Medical, dental, and vision
- 401K
- PTO that increases with tenure
- 8 paid holidays
Person-Centered Thinking Trainer
- Full Time
- Remote (USA Only)
IntellectAbility is seeking a Person-Centered Thinking Trainer, credentialed by The Learning Community for Person-Centered Practices (TLCPCP). The ideal candidate will have at least two years’ experience in training TLCPCP’s approved curriculum and be proficient with technology as the training is delivered virtually via Zoom. IntellectAbility provides a support technician for all virtual trainings. The content trainer should be comfortable with Zoom and with virtual training generally.
IntellectAbility stresses not only a Person-Centered mindset but the application of eleven Person-Centered Skills in this training along with the expectation that participants complete a reliable Person-Centered Description and One Page Description. The trainer will be expected to not only deliver the curriculum but support participant to those ends. Finally, IntellectAbility offers a support line for all participants in their practice of Person-Centered Thinking Skills after training for up to one year. The trainer will be required to answer tickets and provide support.
Work schedule will be based on accepted 2 or 3-day trainings plus corresponding pre/post prep time.
- Credentialed by The Learning Community for Person-Centered Practices
- 2+ years training PCT curriculum
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Ability to travel
- Can quickly grasp the use of unfamiliar apps and other software
- Excellent verbal and written communication skills as many clients are state government executives
- e.g., good grammar, good spelling, good written manners
- Experience with Zoom and/or Microsoft Teams a plus
- A passion and love for training
- Fast-paced and organized
- Good control of time-sensitive tasks
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker!
- Upbeat, friendly attitude
- Problem solver
- Ability to work with multiple clients simultaneously
Base salary $45,000
- Employer covers dental, and vision insurance 100% and subsidizes one of three available medical insurance plans.
- 401K (with matching options up to 4%)
- Immediate 6 days PTO that increases with tenure
- 8 paid holidays yearly (in addition to PTO)
Person-Centered Services Support Representative
- Full Time
- Remote (USA Only)
IntellectAbility is seeking a Support Rep for our Person-Centered Services team. The ideal candidate will be comfortable with Zoom and with virtual training generally.
Work Schedule is based on accepted 2 or 3-day trainings plus corresponding pre/post prep time and other related administrative tasks. Sometimes these start and end times will vary.
The support rep will be on the daily Zoom training session for its entirety (usually 5 hours, 3 days a week) to help with technical questions, breakout sessions for virtual trainees, etc.
Your responsibilities will include, but are not limited to:
- Conducting all PCT training in a professional and upbeat manner.
- Supporting all trainees to complete their Person-Centered Description and One Page Description before certification.
- Answering any virtual training related questions from trainees
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Proficiency with Zoom
- Microsoft Teams and other virtual meeting platforms a plus
- Can quickly grasp the use of unfamiliar apps and other software
- A patient and supportive demeanor in supporting trainees with virtual training technology
- Excellent verbal and written communication skills as many clients are state government executives
- e.g., good grammar, good spelling, good written manners
Personal attributes that will contribute to your success at IntellectAbility:
- Fast-paced and organized
- Good control of time-sensitive tasks
- Adept with computers and technology
- Detail-oriented with good follow-through
- High work ethic and standards
- Multi-tasker
- Upbeat, friendly attitude
- Problem Solver!
$18/Hour
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
HRST Clinical Service Representative
- Full Time
- Remote
- Remote position open to USA only
IntellectAbility is looking for candidates who have hands on experience as a Registered Nurse working in the Intellectual and Developmental Disabilities field. Experience with the Health Risk Screening Tool and other tools used in the IDD field is a plus but we are also willing to train the right person.
The HRST Clinical Services Representative position carries the responsibility for ensuring our clients are effectively trained, competent and productive users of our software tool.
The HRST Clinical Services Representative’s responsibilities include, but are not limited to:
- Web-based client trainings
- Rolling-out of our products to assigned clients
- Building and maintaining relationships with assigned clients
- Determining and anticipating client needs
- Being the face of the company to assigned clients
- Traveling on occasion may be required
- Other duties as assigned by manager
- Working in conjunction with HRST Administrative Services Representatives to provide a balanced perspective in the use of the HRST
The minimum education and experience requirements for this position are:
- Must be a Registered Nurse with hands on experience supporting people in the I/DD community.
- Must have experience facilitating training of both small and moderate sizes, preferably will also have experience with virtual training.
- Must be competent and confident in the use of technology to include Microsoft products (Outlook, Power Point, Excel), basic computer set up and functions, Skype, GoToMeeting or other comparable virtual meeting space.
- Must live in the Mid-Atlantic/Northeast region of the United States with easy access to a major airport.
- Experience and/or knowledge of Home and Community-based waivers.
- Excellent communication skills, written and verbal, including in front of large groups
- Ability to easily learn and use software programs.
- Familiar with other tools used in the I/DD population such as SIS and Person-Centered Thinking.
Salary: $60,000-$63,000
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with longevity)
Person-Centered Coach Trainer (Contractor)
- As needed, Monday to Friday
- Remote
IntellectAbility is seeking a Person-Centered Coach Trainer, credentialed by the Learning Community for Person-Centered Practices (TLCPCP). The ideal candidate will have at least two years’ experience in training TLCPCP’s approved curriculum and be proficient with technology as the training is delivered virtually via Zoom. IntellectAbility provides a support technician for all virtual trainings. The content trainer should be comfortable with Zoom and with virtual training generally.
IntellectAbility stresses not only a Person-Centered mindset but the application of eleven Person-Centered Skills in this training along with the expectation that participants complete a reliable Person-Centered Description and One Page Description. The trainer will be expected to not only deliver the curriculum but support participants to those ends. Finally, IntellectAbility offers a support line for all participants in their practice of Person-Centered Thinking Skills after training for up to one year. The trainer will be required to answer tickets and provide support.
The training schedule is based on accepted 2 or 3-day trainings plus corresponding pre/post prep time as well as other related administrative tasks. Sometimes these start and end times may vary.
Your responsibilities will include, but are not limited to:
- Conducting all PCT trainings in a professional and upbeat manner.
- Supporting all trainees complete their Person-Centered Description and One Page Description before certification.
- Answering any questions from trainees
- Credentialed by the Learning Community for Person-Centered Practices to train Coaches
- Ability to travel occasionally to deliver live PCT Training
- Able to conduct virtual PCT Training
- Computer proficiency esp. in MS Office (Word, Excel, PP and Zoom)
- Can quickly grasp the use of unfamiliar apps and other software
- Excellent verbal and written communication skills as many clients are state government executives
- e.g., good grammar, good spelling, good written manners
- Experience with Zoom and/or Microsoft Teams a plus
- Fast paced and organized
- Good control of time-sensitive tasks
- Adept with computers and technology
- Detail oriented with good follow-through
- High work ethic and standards
- Multi-tasker
- Upbeat, friendly attitude
- Problem Solver!
To be discussed based on experience.
HRST Clinical Review Manager
- Full Time
- Remote
- Remote position open to USA only
We are the creators of an online screening tool known as the Health Risk Screening Tool (HRST), used by professionals in the human services field who offer support and services to those with Intellectual and Developmental Disabilities. A function of the HRST is a quality review process known as the Clinical Review. Clients using the HRST must complete this review for any person screened with a Health Care Level of 3 or higher. Clients can opt to purchase the completion of this review as a service offered by IntellectAbility. IntellectAbility has both employee and contractor nurses hired to complete these reviews for clients.
This position reports directly to the Director of Client Services and is housed in Div4B, Department 12B, Client Production.
Once training is complete, at the direction of the Director of Client Services, the HRST Clinical Review Manager will:
- Complete the assigned Clinical Reviews accurately and in a timely manner for contracted clients
- Ensure that all IntellectAbility nurses who complete paid Clinical Reviews are doing so in accordance with timelines and quality standards set by IntellectAbility
- Monitor all contractual agreements of “no review being outside 14 days”, and any other client specific contractual obligations
- Collect, review and submit the contract nurses’ hours bi-monthly and compare them to the Clinical Review time log for verification
- Report billing information monthly to the Director of Client Services and record them in Zoho CRM
- Track statistics for each client related to the Clinical Review process
- Interact with clients as needed who have purchased the paid Clinical Review service
- Regularly meet with juniors to troubleshoot issues, plan, and monitor full compliance with any timeline or requirements of juniors
- Regularly meet and report out to the Director of Client Services
- Keep the CRM up to date with accurate notes and ensure that juniors are documenting as well
- Approve time off for your team.
- Coordinate the initiation and conclusion of the Clinical Review service for each client
- Assign/Reassign nurses to complete required Clinical Reviews as necessary
The minimum education and experience requirements for this position are:
- RN license, active and unincumbered
- Experience with the HRST
- Trained Clinical Reviewer with demonstratable proficiency
Other Required Qualifications:
- Have experience in the I/DD field
- Have access to an unfettered, reliable internet connection
- Have a strong skill set with all Microsoft products – particularly Excel, Word, and Teams
- Have strong computer skills
- Adhere to strict confidentiality requirements
- Be able to work in a secure environment
- Pass a background check
- Be capable of staying productive even when working remotely or from home
Salary: $60,000
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
Project Manager
- Full Time
- Clearwater, FL
We are seeking an organized Project Manager to join our product and eLearn development team. As a member of the team, you will work alongside our developers and instructional designers to manage named projects and deliverables.
You will work closely with our Director of IT to coordinate shifting priorities and the introduction of new projects/deliverables.
Your responsibilities will include, but are not limited to:
- Monitor and run project plans/meetings/schedules
- Ensure project deadlines are met
- Document and follow-up on important actions related to project success
- Coordinate with management on shifting priorities
- Maintain tight oversight on all open projects
- Communicate with internal and external stakeholders related to their projects of interest
- Complete research projects as assigned by the Director of IT
The minimum education and experience requirements for this position are:
- Bachelor’s degree preferred
- At least 1-2 years of project management experience
Other Required Qualifications:
- Excellent computer skills
- Excellent verbal and written communication skills
- Strong critical thinking skills
- Superb time management skills
- Detail-oriented and organized
- Proficient in Microsoft Office suite of products (Word, Excel, etc.)
- Experience with JIRA a plus
Salary: $60,000-$65,000 (based on experience and qualifications)
These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:
- 401K (with matching)
- Health insurance plans
- Free Dental and Vision insurance plans
- 8 paid holidays
- PTO (increases with length of employment)
HRST Administrative Service Representative
- Full Time
- Remote
IntellectAbility is expanding and is currently taking applications for the position of Administrative Service Representative. We are looking for candidates with experience in the Human Services field, especially experience with Intellectual and Developmental Disabilities.
The Administrative Service Representative position carries the responsibility for ensuring our clients are effectively trained, competent, and productive users of our products and software, namely the Health Risk Screening Tool (HRST).
If you are interested in a career in an upbeat, easy-going, yet fast-paced environment, please submit your resume.
- Rolling out of our product to your assigned clients
- Building and maintaining relationships with your assigned clients
- Determining and anticipating client needs
- Monitoring client status and performance
- Creating and editing annual plans for assigned clients that promote use of the HRST
- Being the face of the company to your assigned clients
- Working in conjunction with IntellectAbility Clinical Service Representatives to best service your assigned clients
- Presenting and facilitating further training needs to your clients for their purchased products
Occasional travel may be required - Other duties as assigned by manager
- Experience in the Human Services field, ideally, I/DD
- Experience with Home and Community Based waivers
- Experience with Go to Webinar Microsoft Teams, Zoom, and other popular platforms
- Experience delivering live training of various group sizes
- Excellent written and verbal skills
- Computer proficiency esp. in MS Office (Word, Excel, PP)
- Ability to strategize and problem solve with the client and your supervisor
- Experience in client service and/or client support
- Ability to easily learn software programs
- Familiar with other tools used in the I/DD population such as the Supports Intensity Scale or ICAP
- A belief that people with I/DD should be afforded the opportunity to live an appropriately supported life that promotes independence and the pursuit of those things important to them
- Experience with the Health Risk Screening Tool
- Past training in person-centered approaches is a plus
- Strong, creative problem-solving and persuasive abilities
- High work ethic and standards
- Ability to meet deadlines
- Attention to detail
- Must be motivated to build customer loyalty
- Upbeat, friendly attitude, patient, non-critical
- Ability to multi-task
- Ability to be self-disciplined to work remotely efficiently
Range $43,000-$48,000 (depending on experience)
- Health Insurance plans
- Employer covers dental, and vision insurance 100%
- 401K (with matching options up to 4%)
- Immediate 6 days PTO that increases with tenure
- 8 paid holidays yearly (in addition to PTO)
