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JOIN OUR TEAM!

We’re looking for talented team members interested in providing person-centered services and tools to agencies and individuals supporting people with intellectual and developmental disabilities.

If you want a career alongside some of the friendliest and most dedicated people in the field who believe in the company’s purpose and are committed to being the go-to resource for tools and training in person-centered support, then you’ve come to the right place.

Find a job position below that fits and click apply! We look forward to hearing from you. 

Available Positions

IntellectAbility is an equal opportunity employer and a Drug-Free Workplace. Nothing in these job descriptions restricts management’s right to assign or reassign duties and responsibilities to these jobs at any time.

Instructional Designer 
(Adobe Captivate)

We are seeking an Instructional Designer to join our growing eLearn development team. As a member of the team, you will work with other Instructional Designers to develop eLearn for a multitude of purposes.

We create training content for use with our own products and tools as well as longer format content/curriculum for external clients needing to cover various Intellectual and Developmental Disabilities related topics.

Your responsibilities will include, but are not limited to:

  • Developing eLearning project plans based on internal or external requirements
  • Collaboration/Coordination with Subject Matter Experts to develop training content
  • Developing content scripts and story lines based on project specifications
  • Developing tests, assessments, knowledge checks, and quizzes that allow the learner to demonstrate an understanding of training topics
  • Managing assigned eLearning projects from inception to completion
  • Peer reviewing the work of other Instructional Designers on the team

The minimum education and experience requirements for this position are:

  • Bachelor’s degree in a related field with at least 1-2 years of experience OR equivalent combination of training, education, and experience
  • Must be proficient in Adobe Captivate and/or Articulate

Other Required Qualifications:

  • eLearning project management experience
  • Experience in designing course modules for student learning
  • Strong written and verbal communication skills, including the ability to confidently dialogue with Subject Matter Experts
  • Strong attention to grammar and punctuation
  • Prior experience in Human Services or IDD a plus, but not required

Salary: $58,000+ (to be determined based on qualifications and experience)

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

Software Development Business Analyst

IntellectAbility is seeking a skilled and motivated Software Development Business Analyst to join our development team. As a key liaison between business stakeholders and the development team, the Software Development Business Analyst will play a crucial role in gathering and analyzing requirements, designing technical solutions, and ensuring the successful implementation of those solutions.

The primary focus of the position will be analyzing and designing solutions for client-facing software development projects. The ideal candidate will have experience creating and working from user stories in an Agile software development environment and will be called upon to assist in moving the company’s current software development methodologies over from waterfall to Agile.

Candidate must also have a solid combination of technical expertise and business acumen, complemented by outstanding communication, problem-solving abilities, and critical thinking skills.

The Software Development Business Analyst’s responsibilities include, but are not limited to:

  • Maintain an ethical and positive working environment free of “office politics” to promote high retention rates.
  • Requirements Gathering: Collaborate with project stakeholders (client facing and internal) to understand and document detailed requirements for software projects. Conduct meetings and interviews to gather information.
  • Change Management: Assess the impact of proposed changes on existing processes and systems. Communicate impact and risk evaluation to project stakeholders. Develop change management plans to support smooth transitions and user adoption.
  • Process and Data Analysis: Analyze processes and systems, identify areas for improvement, and document clear and concise business requirements, user stories, and functional specifications.
  • Solution Design: Work closely with stakeholders to understand their needs and recommend effective solutions. Work with the development team to design software solutions that meet identified business needs. Provide input on system architecture and user interfaces.
  • Documentation: Create clear and comprehensive documentation, including business requirements documents, use cases, and process workflows to facilitate communication between business and technical teams.
  • Collaboration: Ensure effective communication and understanding of requirements to drive successful project delivery.
  • Testing Support: Collaborate with quality assurance teams to develop test plans and test cases based on documented requirements and outcomes. Participate in user acceptance testing (UAT) to ensure that solutions meet business requirements.

The minimum education and experience requirements for this position are:

  • Bachelor’s degree in Business Administration, Computer Science, or a related field.
  • Proven experience as a Business Analyst in software development projects.
  • Experience with project management tools and collaboration platforms (specific experience with JIRA a plus)
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with Agile methodologies.
  • Knowledge of software development life cycle (SDLC).
  • Ability to adapt to changing priorities.

Other skills that will contribute to your success at IntellectAbility:

  • Detail oriented with ability to meet deadlines
  • High work ethic and standards – all work is done remotely. Employees must have the ability to manage their own day-to-day schedule.
  • Motivated to build customer loyalty
  • Upbeat, friendly attitude, patient, non-critical with clients
  • Problem-solver

Yearly Salary $70k – $77k (based on experience and qualifications)

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching up to 4%)
  • Profit sharing
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with longevity)

Tier 1 Support Representative

IntellectAbility is a twelve-year-old software company that develops and supports a software tool (Health Risk Screening Tool) used by professionals in the Human Services field. We also develop eLearning courses to help train people in the Human Services field, specifically intellectual and developmental disabilities. All IntellectAbility customers have access to a variety of high-quality support options included with the products they use. We believe the value of the tool is greatly improved by having a well-trained and friendly team in place to help you whenever the need arises. We take pride in providing reliable, highly responsive support.

We are expanding and currently taking applications for a Full-Time (40hrs/wk.) Tier 1 Tech Support Representative.  As the Tier 1 Support Representative, you will be responsible for monitoring and responding promptly to requests received through the IT help desk portal, providing support, and resolving problems to the end user’s satisfaction. Striving to uphold and maintain our impressive client satisfaction rating.

Your responsibilities will include, but are not limited to:

  • Become an expert in the use of our proprietary cloud-based software system
  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Provide technical support to internal Helpdesk representatives
  • Provide support via email, phone, or chat
  • Monitor and respond promptly to requests received through the IT help desk portal
  • Resolve tickets within established timeframes
  • Always maintain the confidentiality of company-sensitive data
  • Manager user accounts
  • Assist in department projects
  • Strive to uphold an impressive client satisfaction rating
  • Maintain clear, concise, and consistent logs
  • May develop training materials, such as exercises and visual displays

The minimum education and experience requirements for this position are:

  • 1+ years of technical/customer support experience
  • 1+ years of application support experience a plus
  • Experience with Zoho Desk, a big plus
  • Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Beginner/intermediateknowledge of network devices (routers, firewalls, switches)
  • Excellentcommunication/customer relationship skills
  • Excellent organizational skills
  • Ability to solve problems quickly and completely
  • Ability to plan and organize effectively
  • Ability to communicate technical guidance and instruction to end users on the use of our software
  • Strong written and verbal communication skills, including the ability to dialogue with executives with confidence when necessary
  • Highly Motivated Self-Starter

Hourly: $18-$20 

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

Receptionist/Office Assistant

We are seeking a Receptionist/Administrative Assistant for our small business office in Clearwater, Florida. As the first point of contact of the company, we are seeking a reliable, professional and service-minded member of the team. You will answer all incoming communications, greet visitors, ship out packages, take care of employee travel and oversee any tasks related to keeping a smooth, efficient, comfortable, and safe working environment for the enjoyment and benefit of all staff and visitors. The Administrative Assistant will also assist in the duties of the HR Director.

A bulk of the work will take place in front of a computer. There will be some driving as errands may dictate, and there may be some lifting related to organizing boxes or moving jugs of water.

Your responsibilities will include, but are not limited to:

  • Reception Duties (answering calls, live chats, incoming/outgoing mail and packages)
  • Receiving/Directing Visitors
  • Prepping Conference room for meetings
  • Maintaining stock of general supplies
  • Send/Receive/Log Mail and Packages
  • Write Monthly Inter-Office Newsletter
  • Coordinate maintenance/upkeep of office space, equipment or machinery
  • Ensure clean, organized and safe office spaces for employees and visitors
  • Inter-Office Calendar Upkeep
  • Create Power Points
  • Book staff travel plans (flights, hotels, car rental)
  • Run Errands for Executives
  • Plan Office functions and parties as assigned by Manager
  • Other related duties as assigned by manager

The minimum education and experience requirements for this position are:

  • Computer proficiency esp. in MS Office (Word, Excel, PP)
  • Must have professional verbal and written communication skills with a pleasant phone voice and manner
  • Must be able to drive
  • Creativity

Personal attributes that will contribute to your success at IntellectAbility:

  • Fast paced and organized
  • Adept with computers and technology
  • Detail oriented with good follow-through
  • High work ethic and standards
  • Multi-tasker
  • Can set and work toward goals
  • Upbeat, friendly attitude
  • Problem Solver!

Hourly: $18.00/hour

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

Sales Representative (with experience in Human Services)

IntellectAbility is looking for someone to drive revenue from our person-centered services and educational eLearn courses related to the field of IDD.

The Sales Rep is responsible for a quarterly sales quota attainment, will be required to maintain a lead pipeline, and place outbound calls in support of sales and marketing programs while achieving monthly performance goals.

The salesperson will handle the entire sales cycle from qualifying leads to working them to a CLOSE!

  • Prospect and qualify new leads through cold calling, business directories, and client
    referrals
  • Maintain a daily outgoing call quota
  • Schedule meetings and presentations with prospects
  • Create, plan, and deliver presentations or on company products
  • Work with the customer to find them the specific product or service that suits their
    needs and their budget
  • Track all sales activities in the company CRM system (Zoho) and keep current by
    updating account information regularly
  • Communicate customer and prospect product pain points to appropriate departments
  • Maintain a well-developed pipeline of prospects
  • Develop strong, ongoing relationships with prospects and customers
  • Meet and/or exceed quotas
  • Coordinate with other team members and departments to optimize the sales effort
  • Some travel to exhibit at conferences will be required
  • Experience in Human Services field
  • Inside Sales Experience: 2 years (preferred) with proven success
  • Knowledge of computer operation and organizational software and very comfortable
    with technology
  • Keep a record of customer contact information for future sales, referrals, and follow-up
    using a CRM
  • Outgoing, a natural extrovert, can have a conversation with anyone
  • Driven. Can get things done despite obstacles/barriers
  • Persistent. Able to follow up and not let communication fall through the cracks 
  • Ethical and fun to be around

Base salary $40,000 + commission (draw on commission available during training period, as needed)

  • No income ceiling  
  • Medical, dental, and vision
  • 401K
  • PTO that increases with tenure
  • 8 paid holidays 

Person-Centered Thinking Trainer

IntellectAbility is seeking a Person-Centered Thinking Trainer, credentialed by The Learning Community for Person-Centered Practices (TLCPCP). The ideal candidate will have at least two years’ experience in training TLCPCP’s approved curriculum and be proficient with technology as the training is delivered virtually via Zoom. IntellectAbility provides a support technician for all virtual trainings. The content trainer should be comfortable with Zoom and with virtual training generally. 

IntellectAbility stresses not only a Person-Centered mindset but the application of eleven Person-Centered Skills in this training along with the expectation that participants complete a reliable Person-Centered Description and One Page Description. The trainer will be expected to not only deliver the curriculum but support participant to those ends. Finally, IntellectAbility offers a support line for all participants in their practice of Person-Centered Thinking Skills after training for up to one year. The trainer will be required to answer tickets and provide support.

Work schedule will be based on accepted 2 or 3-day trainings plus corresponding pre/post prep time.

  • Credentialed by The Learning Community for Person-Centered Practices
  • 2+ years training PCT curriculum
  • Computer proficiency esp. in MS Office (Word, Excel, PP)
  • Ability to travel
  • Can quickly grasp the use of unfamiliar apps and other software
  • Excellent verbal and written communication skills as many clients are state government executives
    • e.g., good grammar, good spelling, good written manners
  • Experience with Zoom and/or Microsoft Teams a plus
  • A passion and love for training
  • Fast-paced and organized
  • Good control of time-sensitive tasks
  • Detail-oriented with good follow-through
  • High work ethic and standards
  • Multi-tasker!
  • Upbeat, friendly attitude
  • Problem solver
  • Ability to work with multiple clients simultaneously

Base salary $45,000 

  • Employer covers dental, and vision insurance 100% and subsidizes one of three available medical insurance plans.
  • 401K (with matching options up to 4%)
  • Immediate 6 days PTO that increases with tenure
  • 8 paid holidays yearly (in addition to PTO)

Person-Centered Services Support Representative

IntellectAbility is seeking a Support Rep for our Person-Centered Services team. The ideal candidate will be comfortable with Zoom and with virtual training generally.

Work Schedule is based on accepted 2 or 3-day trainings plus corresponding pre/post prep time and other related administrative tasks. Sometimes these start and end times will vary.

The support rep will be on the daily Zoom training session for its entirety (usually 5 hours, 3 days a week) to help with technical questions, breakout sessions for virtual trainees, etc.

Your responsibilities will include, but are not limited to:

  • Conducting all PCT training in a professional and upbeat manner.
  • Supporting all trainees to complete their Person-Centered Description and One Page Description before certification.
  • Answering any virtual training related questions from trainees
  • Computer proficiency esp. in MS Office (Word, Excel, PP)
  • Proficiency with Zoom
  • Microsoft Teams and other virtual meeting platforms a plus
  • Can quickly grasp the use of unfamiliar apps and other software
  • A patient and supportive demeanor in supporting trainees with virtual training technology
  • Excellent verbal and written communication skills as many clients are state government executives
    • e.g., good grammar, good spelling, good written manners

Personal attributes that will contribute to your success at IntellectAbility:

  • Fast-paced and organized
  • Good control of time-sensitive tasks
  • Adept with computers and technology
  • Detail-oriented with good follow-through
  • High work ethic and standards
  • Multi-tasker
  • Upbeat, friendly attitude
  • Problem Solver!

$18/Hour 

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

HRST Clinical Service Representative

IntellectAbility is looking for candidates who have hands on experience as a Registered Nurse working in the Intellectual and Developmental Disabilities field.  Experience with the Health Risk Screening Tool and other tools used in the IDD field is a plus but we are also willing to train the right person. 

The HRST Clinical Services Representative position carries the responsibility for ensuring our clients are effectively trained, competent and productive users of our software tool.

The HRST Clinical Services Representative’s responsibilities include, but are not limited to:

  • Web-based client trainings
  • Rolling-out of our products to assigned clients
  • Building and maintaining relationships with assigned clients
  • Determining and anticipating client needs
  • Being the face of the company to assigned clients
  • Traveling on occasion may be required
  • Other duties as assigned by manager
  • Working in conjunction with HRST Administrative Services Representatives to provide a balanced perspective in the use of the HRST

The minimum education and experience requirements for this position are:

  • Must be a Registered Nurse with hands on experience supporting people in the I/DD community.
  • Must have experience facilitating training of both small and moderate sizes, preferably will also have experience with virtual training.
  • Must be competent and confident in the use of technology to include Microsoft products (Outlook, Power Point, Excel), basic computer set up and functions, Skype, GoToMeeting or other comparable virtual meeting space.
  • Must live in the Mid-Atlantic/Northeast region of the United States with easy access to a major airport.
  • Experience and/or knowledge of Home and Community-based waivers.
  • Excellent communication skills, written and verbal, including in front of large groups
  • Ability to easily learn and use software programs.
  • Familiar with other tools used in the I/DD population such as SIS and Person-Centered Thinking.

Salary: $60,000-$63,000

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with longevity)

Person-Centered Coach Trainer (Contractor)

IntellectAbility is seeking a Person-Centered Coach Trainer, credentialed by the Learning Community for Person-Centered Practices (TLCPCP). The ideal candidate will have at least two years’ experience in training TLCPCP’s approved curriculum and be proficient with technology as the training is delivered virtually via Zoom. IntellectAbility provides a support technician for all virtual trainings. The content trainer should be comfortable with Zoom and with virtual training generally.

IntellectAbility stresses not only a Person-Centered mindset but the application of eleven Person-Centered Skills in this training along with the expectation that participants complete a reliable Person-Centered Description and One Page Description. The trainer will be expected to not only deliver the curriculum but support participants to those ends. Finally, IntellectAbility offers a support line for all participants in their practice of Person-Centered Thinking Skills after training for up to one year. The trainer will be required to answer tickets and provide support.

 

The training schedule is based on accepted 2 or 3-day trainings plus corresponding pre/post prep time as well as other related administrative tasks. Sometimes these start and end times may vary.

Your responsibilities will include, but are not limited to:

  • Conducting all PCT trainings in a professional and upbeat manner.
  • Supporting all trainees complete their Person-Centered Description and One Page Description before certification.
  • Answering any questions from trainees
  • Credentialed by the Learning Community for Person-Centered Practices to train Coaches
  • Ability to travel occasionally to deliver live PCT Training
  • Able to conduct virtual PCT Training
  • Computer proficiency esp. in MS Office (Word, Excel, PP and Zoom)
  • Can quickly grasp the use of unfamiliar apps and other software
  • Excellent verbal and written communication skills as many clients are state government executives
    • e.g., good grammar, good spelling, good written manners
  • Experience with Zoom and/or Microsoft Teams a plus
  • Fast paced and organized
  • Good control of time-sensitive tasks
  • Adept with computers and technology
  • Detail oriented with good follow-through
  • High work ethic and standards
  • Multi-tasker
  • Upbeat, friendly attitude
  • Problem Solver!
  •  

To be discussed based on experience.

HRST Clinical Review Manager

We are the creators of an online screening tool known as the Health Risk Screening Tool (HRST), used by professionals in the human services field who offer support and services to those with Intellectual and Developmental Disabilities. A function of the HRST is a quality review process known as the Clinical Review. Clients using the HRST must complete this review for any person screened with a Health Care Level of 3 or higher. Clients can opt to purchase the completion of this review as a service offered by IntellectAbility. IntellectAbility has both employee and contractor nurses hired to complete these reviews for clients.

This position reports directly to the Director of Client Services and is housed in Div4B, Department 12B, Client Production.

Once training is complete, at the direction of the Director of Client Services, the HRST Clinical Review Manager will:

  • Complete the assigned Clinical Reviews accurately and in a timely manner for contracted clients
  • Ensure that all IntellectAbility nurses who complete paid Clinical Reviews are doing so in accordance with timelines and quality standards set by IntellectAbility
  • Monitor all contractual agreements of “no review being outside 14 days”, and any other client specific contractual obligations
  • Collect, review and submit the contract nurses’ hours bi-monthly and compare them to the Clinical Review time log for verification
  • Report billing information monthly to the Director of Client Services and record them in Zoho CRM
  • Track statistics for each client related to the Clinical Review process
  • Interact with clients as needed who have purchased the paid Clinical Review service
  • Regularly meet with juniors to troubleshoot issues, plan, and monitor full compliance with any timeline or requirements of juniors
  • Regularly meet and report out to the Director of Client Services
  • Keep the CRM up to date with accurate notes and ensure that juniors are documenting as well
  • Approve time off for your team.
  • Coordinate the initiation and conclusion of the Clinical Review service for each client
  • Assign/Reassign nurses to complete required Clinical Reviews as necessary

The minimum education and experience requirements for this position are:

  • RN license, active and unincumbered
  • Experience with the HRST
  • Trained Clinical Reviewer with demonstratable proficiency

Other Required Qualifications:

  • Have experience in the I/DD field
  • Have access to an unfettered, reliable internet connection
  • Have a strong skill set with all Microsoft products – particularly Excel, Word, and Teams
  • Have strong computer skills
  • Adhere to strict confidentiality requirements
  • Be able to work in a secure environment
  • Pass a background check
  • Be capable of staying productive even when working remotely or from home

Salary: $60,000

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

Project Manager

We are seeking an organized Project Manager to join our product and eLearn development team. As a member of the team, you will work alongside our developers and instructional designers to manage named projects and deliverables.

You will work closely with our Director of IT to coordinate shifting priorities and the introduction of new projects/deliverables.  

Your responsibilities will include, but are not limited to:

  • Monitor and run project plans/meetings/schedules
  • Ensure project deadlines are met
  • Document and follow-up on important actions related to project success
  • Coordinate with management on shifting priorities
  • Maintain tight oversight on all open projects
  • Communicate with internal and external stakeholders related to their projects of interest
  • Complete research projects as assigned by the Director of IT

The minimum education and experience requirements for this position are:

  • Bachelor’s degree preferred
  • At least 1-2 years of project management experience

Other Required Qualifications:

  • Excellent computer skills
  • Excellent verbal and written communication skills
  • Strong critical thinking skills
  • Superb time management skills
  • Detail-oriented and organized
  • Proficient in Microsoft Office suite of products (Word, Excel, etc.)
  • Experience with JIRA a plus

Salary: $60,000-$65,000 (based on experience and qualifications)

These are some of our company-wide employee benefits that are available to employees who have successfully completed their provisional period:

  • 401K (with matching)
  • Health insurance plans
  • Free Dental and Vision insurance plans
  • 8 paid holidays
  • PTO (increases with length of employment)

HRST Administrative Service Representative

IntellectAbility is expanding and is currently taking applications for the position of Administrative Service Representative. We are looking for candidates with experience in the Human Services field, especially experience with Intellectual and Developmental Disabilities. 

The Administrative Service Representative position carries the responsibility for ensuring our clients are effectively trained, competent, and productive users of our products and software, namely the Health Risk Screening Tool (HRST). 

If you are interested in a career in an upbeat, easy-going, yet fast-paced environment, please submit your resume.  

  • Rolling out of our product to your assigned clients 
  • Building and maintaining relationships with your assigned clients 
  • Determining and anticipating client needs 
  • Monitoring client status and performance 
  • Creating and editing annual plans for assigned clients that promote use of the HRST 
  • Being the face of the company to your assigned clients 
  • Working in conjunction with IntellectAbility Clinical Service Representatives to best service your assigned clients 
  • Presenting and facilitating further training needs to your clients for their purchased products  
    Occasional travel may be required 
  • Other duties as assigned by manager 
  • Experience in the Human Services field, ideally, I/DD 
  • Experience with Home and Community Based waivers 
  • Experience with Go to Webinar Microsoft Teams, Zoom, and other popular platforms 
  • Experience delivering live training of various group sizes 
  • Excellent written and verbal skills  
  • Computer proficiency esp. in MS Office (Word, Excel, PP) 
  • Ability to strategize and problem solve with the client and your supervisor 
  • Experience in client service and/or client support 
  • Ability to easily learn software programs 
  • Familiar with other tools used in the I/DD population such as the Supports Intensity Scale or ICAP 
  • A belief that people with I/DD should be afforded the opportunity to live an appropriately supported life that promotes independence and the pursuit of those things important to them 
  • Experience with the Health Risk Screening Tool 
  • Past training in person-centered approaches is a plus  
  • Strong, creative problem-solving and persuasive abilities 
  • High work ethic and standards 
  • Ability to meet deadlines 
  • Attention to detail 
  • Must be motivated to build customer loyalty 
  • Upbeat, friendly attitude, patient, non-critical  
  • Ability to multi-task 
  • Ability to be self-disciplined to work remotely efficiently  

Range $43,000-$48,000 (depending on experience) 

  • Health Insurance plans
  • Employer covers dental, and vision insurance 100%
  • 401K (with matching options up to 4%) 
  • Immediate 6 days PTO that increases with tenure 
  • 8 paid holidays yearly (in addition to PTO) 
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